Effective Date: July 2019
I. Purpose and Scope
III. Personal Data Collection and Use
Services and transactions. We use your personal information to deliver services or carry out transactions you have requested, such as providing information on FreshenOPT products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our websites, and so forth. In order to offer you a more consistent experience in your interactions with FreshenOPT information collected by our websites may be combined with information we collect by other means.
Lawful and correct treatment of Personal Data is very important to us. If you sign up to receive additional information about any of our products or services, request our e-mail newsletter, or wish to use other special features or services offered through our Sites, you may be asked to provide Personal Data about yourself.
For purposes of this policy, "Personal Data" means data that personally identifies an individual or that may be used to personally identify an individual. This includes, but is not limited to data such as an individual’s name, date of birth, phone number, address and e-mail. Personal Data does not include data that is encoded or anonymized, or publicly available information that has not been combined with non-public Personal Data. If you decide not to provide us with Personal Data, you will still be able to use certain parts of our websites, although there may be some features or services that are unavailable to you. Unless otherwise noted below, FreshenOPT will not use or disclose your Personal Data for any purpose for which you have not consented. Please note that consent will be inferred if you were made aware of all potential subsequent uses of your Personal Data at the time it was collected. By submitting Personal Data on our Sites, you allow us to use such information for its intended purpose.
If you provide your Personal Data to receive information about any of our products or services, you may opt out of receiving such information at any time by following the opt-out link provided in any of the e-mails you receive from us.
The information FreshenOPT collects is primarily used to provide information about our services and products to our customers and business partners. FreshenOPT will not rent or resell your Personal Data to third parties for marketing purposes.
In particular, FreshenOPT may collect and/or process the following information about you:
Information that you provide by filling in forms on our Sites, such as your name, address, e-mail address, phone number, the types of products you are interested in and information about your occupation. This includes information you may provide when you request additional information about our products and services or sign up to receive one of our e-mail newsletters.
Your contact information when you report a problem with one of our Sites.
Details of your participation in any market research we may conduct on our website, such as when you provide feedback about our products online.
If you contact us, we may keep a record of that correspondence.
If you enter a contest or promotion sponsored by us or any of our group companies, FreshenOPT may ask you for your contact information as well as other information about you to verify your eligibility to participate and to award prizes. Please note that participating in such contests is completely voluntary and is not required to use our Sites.
FreshenOPT may ask you to complete surveys that request certain demographic information (such as your age, income, occupation and postal code) and/or additional information about yourself which FreshenOPT may use for research purposes. Please note that you do not have to respond to these survey requests.
IV. Non-Personal Data
In order to improve our site, we utilize "cookies" to maintain a record of your visit, by using a cookie file that is stored on the hard drive of your computer. A cookie is a small text file that is transferred to a web browser by a web server and can only be read by the server that gave it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided us with Personal Data.
Cookies help us to improve our site and to deliver more personalized service by enabling us to estimate audience size and usage pattern; to store information about your preferences; to speed up your searches and may be used to recognize your computer.
Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting our cookies, you may follow your Internet browser's steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of our websites.
Third parties with whom we contract may place and use pixels on our websites which are associated with cookies to allow internet-based ads to FreshenOPT website visitors who visit other websites.
Our sites may use Google Analytics to track demographics and interests of our visitors, but is not personally-identifiable. Tracked information may include: age, gender, and interests based on browsing history. We will use this information for marketing purposes. Users can opt-out of being tracked here: https://tools.google.com/dlpage/gaoptout/
V. Disclosures/Onward Transfers
FreshenOPT may disclose your Personal Data to any member of our group, which means our subsidiaries and our ultimate holding company and its subsidiaries in compliance with applicable privacy principles, regulations and rules.
In order to more efficiently provide the products and services you may request from us, FreshenOPT may also share your Personal Data with selected third parties who are acting or gathering information on our behalf as our agents, suppliers, or providers.
To this effect, we may disclose Personal Data to the following:
Third parties who perform tasks on our behalf; and
We may also disclose your Personal Data to third parties if:
We sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such businesses or assets.
Any member of our group or substantially all of its or their assets are acquired by a third party, in which case Personal Data held by it about its customers will likely be one of the transferred assets.
We are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, subpoena or other court order; or in order to enforce or apply any of our online Terms and Conditions and other agreements; or to protect the rights, property or safety of our group companies and organizations for the purposes of fraud protection and credit risk reduction; or for any other reason as required or permitted by law.
VI. Right to Access, Change or Delete Personal Data
If you have submitted Personal Data through a FreshenOPT Group Site and you would like to review, request changes or have that information deleted from our databases, please contact FreshenOPT via email at firstname.lastname@example.org, or send a letter to FreshenOPT Inc. at FreshenOPT, 401 Alden Rd, Unit 20, Markham, ON, Canada, L3R 4N4, Attention: Legal Department.
We will use all reasonable efforts to supply you with a copy of your Personal Data and/or correct any factual inaccuracies. Upon request, we will remove such information from our databases unless we are entitled or required to retain it pursuant to other agreements or by law.
VII. Security and Data Integrity
VIII. Other Sites
Our Sites may contain links to other websites, including the websites of third parties who are acting on our behalf as our distributors, suppliers, or providers.
If you no longer wish to receive information concerning our services or products, please contact us at the e-mail address listed below to notify us of your wishes.