General Questions
Q: Where can I buy FreshenOPT cabin air filters?
A: You can order directly from our official website: www.freshenopt.ca. We offer both delivery and in-store pickup options.
Q: Don’t know how to install the filter?
A: We offer professional installation services at our store. You can also book an appointment or access our step-by-step DIY video guides on our YouTube channel and installation page.
Q: Where is FreshenOPT Auto Parts located?
A: Our store is located at:
Unit 14 - 85 Ferrier St, Markham, Ontario, Canada, L3R 3K6
Business Hours:
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Mon–Thurs: 10:00 AM – 5:00 PM
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Fri: 12:00 PM – 7:00 PM
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Sat: 1:00 PM – 5:00 PM
Customers are welcome for in-store shopping, curbside pickup, and online order pickups.
🛍️ In-Store Exclusive Offer: FreshenOPT Membership
Earn more with every visit! Our FreshenOPT Membership offers straightforward rewards — no confusing tiers or hidden rules. The more you shop, the more you earn.
🔗 Learn more: FreshenOPT Membership Details
Q: What products does FreshenOPT Auto Parts offer?
A: We offer a wide range of automotive parts, including:
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Engine air filters
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Cabin air filters
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Condensers
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Evaporators
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Receiver driers
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Expansion valves
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Car accessories
Looking for a specific part? Contact us at support@freshenopt.ca.
Q: How do I install a cabin air filter?
A: Cabin air filters are typically located behind the glove box, in the footwell, under the hood, or beneath the dashboard. Visit our YouTube channel or installation page for easy-to-follow instructions.
Q: What is the function of a FreshenOPT cabin air filter?
A: Our 3-layer cabin air filters provide enhanced filtration and 3X protection, helping ensure cleaner, fresher air inside your vehicle.
Q: How often should I replace my cabin air filter?
A: We recommend replacing your cabin air filter every 10,000 km or at least once a year. If you drive frequently, consider changing it 1–3 times per year to maintain optimal air quality.
Q: What happens if I don’t replace my cabin air filter?
A: A dirty or clogged filter can:
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Reduce airflow and A/C performance
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Increase strain on your HVAC system
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Cause unpleasant odors
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Potentially damage internal components
Q: How can I tell if my cabin air filter is bad?
A: Signs of a bad filter include:
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Musty or dusty smells from vents
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Poor airflow
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Reduced comfort inside the vehicle
Q: Can I drive without a cabin air filter?
A: It’s not recommended. The filter protects both passengers and your HVAC system. Without it, contaminants can enter the cabin and damage internal components.
💡 Helpful Tip:
Cabin air filters are consumables that require regular inspection and annual replacement. Dust buildup can reduce airflow and strain the blower motor, potentially leading to higher fuel consumption.
Shipping Questions
Q: How long does delivery take, and what does it cost?
A: We offer FREE standard shipping to Canada and the U.S. on orders over $34.99 CAD. Orders under that amount are subject to a $9.99–$15.99 CAD flat rate.
Shipping Options for Orders Over $34.99 CAD:
Canada (GTA & Quebec):
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Free Standard Shipping: 2–5 business days
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$15.99 Expedited Shipping: 1–3 business days
Canada (Other Provinces) & U.S.:
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Free Standard Shipping: 2–7 business days
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$24.99 Expedited Shipping: 1–3 business days
International (Rest of World):
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$55 Standard Shipping: 12–60 business days
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$65 Expedited Shipping: 7–12 business days
We ship via trusted carriers such as UPS, Canada Post, FedEx, DHL, Purolator, Canpar Express, and USPS.
Need express shipping?
Contact us at support@freshenopt.ca for custom options and rates.
Note: Delivery times may vary during peak seasons or public health disruptions.
Q: What if I can’t find my country at checkout?
A: Please reach out to us at support@freshenopt.ca or use the instant chat icon in the bottom-right corner of our website. We’ll be happy to assist you.
View our full Shipping & Return Policy.
Customs Duty
Each country has different import duties and taxes. If your order incurs additional customs fees, FreshenOPT is not responsible for these charges.
Returns & Exchanges
Q: What if I ordered the wrong product?
A: No worries! Contact our support team at support@freshenopt.ca or use the live chat on our website. We’ll assist you with returns or exchanges.
Other Inquiries
Q: What if I have a question not listed here?
A: We’re happy to help!
📧 Email: support@freshenopt.ca
💬 Live Chat: Click the message icon in the bottom-right corner of our website.
